At Style Avenue, we’re committed to ensuring your complete satisfaction with our premium activewear and wellness products. If you’re not entirely happy with your purchase, our straightforward returns and exchanges process makes it easy to find the perfect fit for your lifestyle.
Quick Summary: We accept returns and exchanges within 15 days of delivery. Items must be unworn, unwashed, with original tags attached and in original packaging.
Return & Exchange Eligibility
To be eligible for a return or exchange, your item must meet the following criteria:
- Return request made within 15 days of delivery date
- Item is unworn, unwashed, and undamaged
- Original tags are still attached
- Original packaging is included
- Proof of purchase (order confirmation or receipt)
Non-Returnable Items
For health and hygiene reasons, the following products cannot be returned or exchanged:
- Gels (including all beauty and wellness gel products)
- Face products (skincare and facial treatments)
- Beauty & Wellness items that have been opened or used
- Items marked as final sale or clearance
These restrictions help us maintain our premium quality standards and ensure customer safety.
Return & Exchange Process
Submit Your Request
Within 15 days of receiving your order, email us at [email protected] with your return or exchange request. Use the template below to ensure we have all necessary information.
Wait for Authorization
Our customer service team will review your request and typically respond within 24 hours with a Return Authorization Number and shipping instructions.
Ship Your Items
Package your items securely with the original packaging and include your Return Authorization Number. Ship to:
Style Avenue Returns
2137 Denver Avenue
Los Angeles, US 90017
We recommend using a trackable shipping service as you are responsible for the return shipping costs.
Processing
Once we receive your return, our quality team will inspect the items within 3-5 business days. We’ll notify you via email once your return or exchange is processed.
Refund Information
Upon approval of your return:
- Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Processing Time: 5-7 business days after we approve your return
- Deductions: Original shipping fees are non-refundable. For exchanges, we’ll cover the standard shipping cost for your replacement item
- International Refunds: For customers outside the US, refunds may take additional 2-3 business days to appear in your account due to international banking procedures
Exchange Policy
We’re happy to exchange items for a different size or color, subject to availability. If the item you want is out of stock, we’ll process a refund instead. For exchanges:
- We’ll ship your replacement item once we receive and inspect your return
- Standard shipping for exchanges is complimentary
- Exchanges are processed within 3-5 business days of receiving your return
Return/Exchange Request Template
Copy and paste this template into your email to [email protected]:
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Style Avenue Customer Service Team,
I would like to request a [return/exchange] for my recent order.
Order Information:
Order Number: [Your Order Number]
Order Date: [Date of Order]
Customer Name: [Your Full Name]
Item(s) for Return/Exchange:
Product Name: [Product Name]
Size: [Size]
Color: [Color]
Quantity: [Quantity]
Reason for Return/Exchange: [Please specify – size issue, color preference, damaged item, etc.]
[For exchanges only] Desired Replacement:
Product Name: [Product Name]
Size: [Size]
Color: [Color]
I confirm that the item(s) are unworn, unwashed, and have all original tags attached.
Thank you for your assistance.
Sincerely,
[Your Name]
[Your Email Address]
[Your Phone Number – Optional]
Need Help?
Our customer service team is here to assist you with any questions about returns or exchanges:
Email: [email protected]
Response Time: Typically within 24 hours
Address: 2137 Denver Avenue, Los Angeles, US 90017
We value your trust in Style Avenue and are committed to ensuring your satisfaction with our premium products and service.