At Style Avenue, we’re dedicated to providing you with premium activewear and wellness products that enhance your lifestyle. Our shipping and returns policies are designed to ensure a seamless experience from order placement to delivery and beyond.

Shipping Information

Order Processing: All orders are processed within 1-2 business days after payment confirmation.

Shipping Methods & Delivery Times

Shipping Method Carrier Cost Delivery Time Notes
Standard Shipping DHL or FedEx $12.95 10-15 business days after shipment Trackable service
Free Shipping EMS Free for orders over $50 15-25 business days after shipment Available for qualifying orders

Please note: We ship worldwide, excluding some Asian regions and remote areas. Delivery times are estimates and may vary depending on destination and customs processing.

Returns & Exchanges

Quick Summary: We accept returns and exchanges within 15 days of delivery. Items must be unworn, unwashed, with original tags attached and in original packaging.

Eligibility Requirements

To be eligible for a return or exchange, your item must meet the following criteria:

  • Return request made within 15 days of delivery date
  • Item is unworn, unwashed, and undamaged
  • Original tags are still attached
  • Original packaging is included
  • Proof of purchase (order confirmation or receipt) provided

Non-Returnable Items

For health and hygiene reasons, the following products cannot be returned or exchanged:

  • Gels (including all beauty and wellness gel products)
  • Face products (skincare and facial treatments)
  • Beauty & Wellness items that have been opened or used
  • Items marked as final sale or clearance

These restrictions help us maintain our premium quality standards and ensure customer safety.

Return & Exchange Process

  1. Submit Your Request
    Within 15 days of receiving your order, email us at [email protected] with your return or exchange request. Use the template provided below to ensure we have all necessary information.
  2. Wait for Authorization
    Our customer service team will review your request and typically respond within 24 hours with a Return Authorization Number and shipping instructions.
  3. Ship Your Items
    Package your items securely with the original packaging and include your Return Authorization Number. Ship to:
    Style Avenue Returns
    2137 Denver Avenue
    Los Angeles, US 90017
    We recommend using a trackable shipping service as you are responsible for the return shipping costs.
  4. Processing
    Once we receive your return, our quality team will inspect the items within 3-5 business days. We’ll notify you via email once your return or exchange is processed.

Refund Information

Upon approval of your return:

  • Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing Time: 5-7 business days after we approve your return
  • Deductions: Original shipping fees are non-refundable
  • International Refunds: For customers outside the US, refunds may take an additional 2-3 business days to appear in your account due to international banking procedures

Exchange Policy

We’re happy to exchange items for a different size or color, subject to availability. If the item you want is out of stock, we’ll process a refund instead.

  • We’ll ship your replacement item once we receive and inspect your return
  • Standard shipping for exchanges is complimentary
  • Exchanges are processed within 3-5 business days of receiving your return

Return/Exchange Request Template

Copy and paste this template into your email to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Style Avenue Customer Service Team,

I would like to request a [return/exchange] for my recent order.

Order Information:
Order Number: [Your Order Number]
Order Date: [Date of Order]
Customer Name: [Your Full Name]

Item(s) for Return/Exchange:
Product Name: [Product Name]
Size: [Size]
Color: [Color]
Quantity: [Quantity]

Reason for Return/Exchange:
[Please specify – size issue, color preference, damaged item, etc.] [For exchanges only] Desired Replacement:
Product Name: [Product Name]
Size: [Size]
Color: [Color]

I confirm that the item(s) are unworn, unwashed, and have all original tags attached.

Thank you for your assistance.

Sincerely,
[Your Name]
[Your Email Address]
[Your Phone Number – Optional]

Need Help?

Our customer service team is here to assist you with any questions about shipping, returns, or exchanges:

Email: [email protected]

Response Time: Typically within 24 hours

Address: 2137 Denver Avenue, Los Angeles, US 90017

We value your trust in Style Avenue and are committed to ensuring your satisfaction with our premium products and service.